Welcome to TripLooky! These Terms and Conditions ("Terms") govern your use of our platform. By using TripLooky to browse, request bookings, or engage with services, you agree to these Terms in full. Please read them carefully.
1. About TripLooky
1.1. Platform Role: TripLooky is a travel planning platform that connects travelers with independent service providers (e.g., accommodations, tours, car rentals, and activities) in Morocco. TripLooky does not own, operate, or manage any of the services listed on the platform.
1.2. Independent Service Providers: All services are provided by third-party providers ("Service Providers"). The contract for the delivery of services is directly between you and the Service Provider. TripLooky acts solely as an intermediary to facilitate booking requests.
1.3. No Communication or Confirmation: TripLooky does not send booking confirmations or handle booking communications. Once a booking request is made, the Service Provider is solely responsible for communicating with you to finalize the booking and provide confirmation.
1.4. No Liability: TripLooky is not responsible for the quality, safety, or delivery of any services requested through the platform. We do not guarantee the accuracy of information provided by Service Providers.
2. Booking Request Process
2.1. Request Submission: When you submit a booking request, TripLooky forwards the request to the Service Provider for availability confirmation.
2.2. Direct Communication: The Service Provider will contact you directly to finalize the booking details, including payment arrangements and confirmation.
2.3. No Payment Collection: TripLooky does not collect any payments from users. Payments are made directly to the Service Provider according to their payment terms.
2.4. Service Provider Responsibilities: The Service Provider is solely responsible for delivering the booked services. Any disputes, cancellations, or issues related to the service must be resolved directly with the Service Provider.
2.5. Cancellations and Refunds: Cancellation and refund policies vary by Service Provider and will be communicated directly by them. TripLooky is not responsible for refunding any payments.
3. User Responsibilities
3.1. Accurate Information: You agree to provide accurate and complete information when making a booking request.
3.2. Compliance with Terms: You agree to adhere to all terms and conditions set by the Service Provider, including payment terms, cancellation policies, and rules for using their services.
3.3. Liability for Damages: Any damages, losses, or additional charges incurred during the use of a Service Provider’s services are your responsibility.
4. Service Provider Obligations
4.1. Licensing and Compliance: Service Providers listed on TripLooky are responsible for maintaining valid licenses, permits, and compliance with applicable laws and regulations.
4.2. Accuracy of Listings: Service Providers are responsible for the accuracy of the information they provide on TripLooky, including descriptions, pricing, availability, and terms of service.
4.3. Service Delivery and Communication: Service Providers are solely responsible for communicating with users to finalize bookings and provide confirmations. TripLooky does not participate in any communication related to booking details or confirmations.
5. Limitation of Liability
5.1. No Warranties: TripLooky makes no warranties or representations regarding the availability, quality, or suitability of any services listed on the platform.
5.2. No Liability for Service Issues: TripLooky is not liable for:
- Cancellation of services by the Service Provider.
- Changes to bookings made by the Service Provider.
- Service failures, delays, or unsatisfactory experiences.
- 5.3. Platform Use: TripLooky is not liable for any losses, damages, or inconveniences resulting from your use of the platform, including but not limited to technical issues, errors, or interruptions.
- 5.4. Indirect Damages: To the fullest extent permitted by law, TripLooky is not liable for indirect, incidental, or consequential damages arising from your use of the platform or services requested through it.
6. Dispute Resolution
6.1. Service-Related Disputes: Any disputes regarding the delivery, quality, or terms of a service must be resolved directly with the Service Provider.
6.2. Platform Complaints: If you experience issues with the TripLooky platform, please contact our support team at [support@triplooky.com]. While we will strive to assist, TripLooky does not guarantee resolution of disputes related to Service Provider actions.
7. Intellectual Property
7.1. Ownership: All content on the TripLooky platform, including text, images, logos, and software, is owned by TripLooky or its licensors. Unauthorized use is prohibited.
7.2. Limited License: You are granted a limited, non-transferable license to use the platform for personal, non-commercial purposes.
8. Privacy and Data Protection
8.1. Data Collection: TripLooky collects personal information to facilitate booking requests. By using the platform, you consent to our collection, use, and storage of your data as outlined in our [Privacy Policy].
8.2. Third-Party Sharing: TripLooky may share booking request details with Service Providers to facilitate reservations. TripLooky does not store or process payment information, and all communication post-request is handled by the Service Provider.
9. Amendments to Terms
10.1. Right to Update: TripLooky reserves the right to modify these Terms at any time. Changes will be posted on our platform, and continued use of the platform constitutes acceptance of the updated Terms.
10. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
- Email: support@triplooky.com
Acceptance of Terms
By using TripLooky, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
